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Zillow is building a premier creative organization that drives the vision and development of compelling Brand, B2C, and B2B communications for all customer touchpoints in the U.S. As a brand, Zillow brought clarity to the real estate market 10+ years ago by allowing buyers and sellers to see the value of every home—and we are about to reinvent the industry again. This team is responsible for understanding the business and delivering delightful, creative experiences to our customers.
We are seeking an Account Supervisor to join our Studio Z team, focused on B2B. We believe that each team member makes a significant contribution to our success and this critical Account role will be instrumental in shaping our creative organization and Zillow as a whole.
We are looking for a seasoned Account person, with broad skills and experience building integrated campaigns spanning across multiple touchpoints, especially digital and broadcast. Someone who believes in the power that thoughtful strategy and great creative can have on a brand, culture and the bottom line. Someone who can build trusting relationships with our marketing partners and inspire our internal teams to do the same. A dynamic individual who will lead the day-to-day and ensure the success of our endeavors because our accomplishments will not be measured just by awards won, but rather but the growth and success of the business we support.
This role will partner with the Associate Account Director to lead the account management function across our B2B business with both our internal creative teams and Zillow business partners, plus help handle our relationships with our external agency partners as applicable. As we continue to build a more integrated agency model, the ability to build relationships and partner seamlessly across internal and external lines is critical.
The ideal candidate will have the desire to help build the Account team and understand their ability to impact the team and culture at Studio Z as well. If you have the passion to make great work, dig in and help create something amazing – we’d like to talk with you.
- Play a key role in driving the team to deliver extraordinary communications, strategy and digital solutions to the business that are integrated with the overall business strategy, brand positioning and across all channels. Have a comprehensive view of the Zillow brand and deep understanding of where we need to be and what we need to be saying, grounded in customer insights and data.
- Be fluent in the traditional and interactive marketing ecosystem and understand how TV, social, mobile, experiential, search, etc. can all effectively co-exist.
- Partner with Sr Creative Strategist to craft compelling creative briefs that enhance consumer, category, and cultural insights to inspire great creative in the B2B space. Rallies behind creative briefs (traditional/interactive) and pushes clients and creatives to explore new ideas and projects.
- Develop and maintain strong relationships with internal product marketing partners, channel marketing and product teams across the company serving as a key day-to-day lead within the creative team.
- Have a deep understanding of communication vehicles, and emerging opportunities, to help shape the communication strategy vs passing a business brief through the “process” to the creative teams.
- Become a trusted partner to creative leads to make sure the work is creatively excellent and developed on strategy, time and on budget.
- Collaborate with the Project Management Team in the prioritization, coordination and execution of campaigns. Identify and incorporate standard methodologies and process improvements to maintain overall account team efficiencies.
- Partner with Associate Account Director to craft B2B business roadmaps, forecasting opportunities and challenges for workstreams to develop impactful creative tied to the applicable lines of business and outlined communications strategies.
- Mentor, coach and support team members and ensure you are constantly developing your abilities through Zillow internal education and external training, including on-the-job training and mentoring.
- When applicable, oversee junior staff’s work products to ensure quality and consistency.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $100,900.00 – $161,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
- Bachelor Degree Required. MBA desired
- 6+ years of Account management
- Agency experience is preferred. In-house experience a plus.
Expert brand and marketing strategic skills. The ideal candidate will have a deep understanding of what a great creative brief looks like. They will know how to distill analytics and insights into a brilliant inspirational creative brief, partnered with creative strategy.
Proven planning/project management experience. Must have the ability to drive efficient process through a team for a high volume fast paced environment. Will be able to prioritize work then manage expectations of all groups affected.
Attract and understand the power of a diverse team. Diversity is one of our biggest assets. Attracting people with a diverse set of backgrounds and points of view will make our culture and creative reflect the audience we are communicating with.
Relationship building. Proven ability to develop and maintain strong professional relationships with clients, colleagues and external partners. And know when to leverage those relationships to get the best work.
Deep understanding of advertising and marketing vehicles. You stay up-to-date on the latest in the advertising and branding world and want to be ahead of the game with trends. From broadcast, to print, experiential, events, social and content creation and everything in-between you can’t get enough.
Deep understanding of traditional and new media vehicles. Ability to help drive where campaigns should live based on knowledge of target and spend levels, plus stay aware of emerging platforms and opportunities. Understand the business return on investment for our business partners.
Demonstrated ability as an integrated marketer. Must have experience in working on digital and traditional communications, including broadcast and tactical outputs, with a consistent track record of developing integrated processes and leading integrated campaigns.
Good creative instincts. An eye for effective and compelling creative, can inspire and set a high bar for quality, and advocate effectively on behalf of what’s best for the Zillow customer.
Communication skills. You listen first, always. You pick the right communication vehicle to deliver the outcome you are looking for. You get to know what works best for your marketing partners and team. You are comfortable presenting to senior management and can read a room and react accordingly.
Understand what “home” means. We are in the business of helping people make the most important decision and transaction of their lives. This is a huge responsibility, and we want people who take this to heart.
Sense of humor. Ability to keep it all in perspective!
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you’re in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
