YCE YourChoice HR Looking for Hotel Receptionist at Bristol, South West Full Time

YCE HR is seeking in behalf of one of our clients Receptionist, salary is £13.00 to support the smooth running of a prestigious hotel in Bristol. This is a small hotel, a little family and they would like someone who wants to be involved.

Requirements

# Minimum of one year customer service experience

# Excellent English

# Reliable

# Excellent  team player

# excellent time management

# Excellent communication skills, a positive, can-do attitude, able to listen and take on feedback from customers, colleagues and managers.

# Immaculate grooming standards

Full time, permanent job

Working as part of the small Reception team, you will be responsible for excellent customer service with our guests and prospective guests, driving sales efficiency, conversion and quality. The role is varied and time management is essential.

Your role as a Receptionist:

 # Maximizing the guest experience, from booking to departure

# Communicating with all departments to ensure the smooth running of the hotel.

# To ensure that the daily takinigs balance and the weekly sales report is accurate,

# Cash handling

# Reporting to the Reception Manager

# To ensure guest`s profiles are updated including and accurate, to help maximise the hotels newsletter system including encouraging guests providing email contact details.

# To ensure all bookings are dealt with the correct procedure, rate codes, market codes and proper profile selection

# To upsell at every opportunity with accommodation and food and beverage, including tour activities

# To be able to deal with complaints effectively

# To be a first class host

# To be able working efficiently on their own

# Having a good knowledge of the local area and sharing it with guests appropriately

You need to have an obsession with great customer service, a desire to go for that extra mile, a passion to enhance the guest experience.

You need to have a great eye for detail.

The successful candidate will have experience in using Room Master, SiteMinder and OTA extranets.

Summary of role requirements:

• Looking for candidates available to work on weekdays, Saturdays and Sundays
• 1 year of relevant work experience required for this role
• Working rights required for this role

This job was originally posted on Jora UK