Tresler Inc Looking for MS Dynamics 365 Developer at Remote Full Time

DUTIES * Leads and/or participates on project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users.

• Configures and maintains enterprise systems and software to support end users and Commission business processes. Identifies and corrects configuration issues to restore solutions and ensure proper operation.

• Develops and maintains Business Process Procedures (BPPs) and other documentation.

• Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes.

• Participates and/or assists in training of end users regarding their specific systems and processes.

• Develops, maintains, executes, and validates test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.

• Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.

• Monitors business systems and business processes to identify and recommend opportunities for process improvement.

• Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission. Determines what changes may be necessary to incorporate within enterprise systems.

• Utilizes various software and/or technology tools to perform job duties.

• Performs related duties as assigned.

• Perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, unit testing, and implementation.

EXPERIENCE: * 6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user procedures.

• Experience building Customer oriented Dynamics applications.

• Experience in mapping and documenting customer journeys.

• Experience with Computer Telephony Integration (CTI)

• Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system.

• Experience with importing and exporting data from/to MS Dynamics.

• Experience with setting up Power Automate and MS Flows.

• Experience in using Knowledge Base and smart assist functionalities available in Dynamics. * Experience with system configuration and deployments.

• Experience in standard D365 Online development – forms, fields, views, dashboards, workflows, plugins, etc.

• Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform

• Experience in developing and maintaining easy to use Dynamics Web Portal for customer self-service include the ability for capturing real time payments from customers.

• Experience in developing and maintaining real time integration between CE and F&O via LogicApps

• Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications.

• Experience with maintaining custom code in Azure DevOps

• Experience in writing custom code, plugin code etc. built on the Dynamics platform

• Experience in enhancing ChatBOT experiences available in the Azure platform for online customers.

• Experience in enhancing Azure BOT framework to automate business processes.

• Experience with enhancing out of the box functions related to General Ledger, Accounts Receivable and Credit and Collections modules and related business processes in F&O

CERTIFICATIONS / EDUCATION * Bachelor’s degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.

• Microsoft certifications in specified technical areas are a plus, but not required

Job Type: Contract

Pay: $81.00 – $91.00 per hour

Schedule:

Education:

Experience:

• Information Technology: 6 years (Required)
• building Customer oriented Dynamics applications: 1 year (Preferred)
• mapping and documenting customer journeys: 1 year (Required)
• Computer Telephony Integration (CTI): 1 year (Required)
• creating dashboards and system views: 1 year (Required)
• importing and exporting data from/to MS Dynamics: 1 year (Required)
• setting up Power Automate and MS Flows.: 1 year (Required)
• Knowledge Base and smart assist in Dynamics.: 1 year (Required)
• system configuration and deployments.: 1 year (Required)
• standard D365 Online development: 1 year (Required)
• writing custom .NET code for high volume contact centers: 1 year (Required)
• maintaining Dynamics Web Portal for customer self-service: 1 year (Preferred)

Work Location: Remote