Shoptimised was created from a ‘scratch your own itch’ moment. Our co-founders, who were running a PPC Agency, were managing Google Shopping for over 50 clients with no control over the clients’ Product Feeds. So, they looked around the market for a solution. Every software they found which came close to their requirements immediately priced them out so, they created exactly what they wanted: The Shoptimised Platform, which gives full Product Feed Optimisation control
Why Work for us?
Our friendly and approachable team are based in an office that is easily accessible and ideally located within the Silverlink Business Park which has excellent local transport links and limited free parking onsite.
We like to promote a fully inclusive working environment which includes a flexible approach to working hours; although most of our team do work full-time and our core business hours are 8am to 4pm Monday to Friday we are always happy to work around you to suit your current lifestyle needs. From day one you will be employed on a permanent contract, and we will provide you with all the usual benefits like paid holidays (enhanced to 28 days plus bank holidays and a day off on your birthday) a supportive induction process and an employer matched pension scheme.
As a Customer Service Advisor, you will oversee all client communication, manage client request’s and help our users to gain the most value from our services. You will be the main point of contact for our clients, and you will have a key role in ensuring client satisfaction and retention whilst managing your own workload and diary.
You will have excellent communication skills and will be able to work in a fast-paced environment with a rapidly changing workload. You will be comfortable taking a lead on all communications and working with internal stakeholders to ensure client requests are completed promptly. The ability to lead client-facing meetings and manage client accounts is essential and as such you will have demonstratable experience working with clients and a successful record of building client relationships. In addition, our ideal candidate will:
Summary of role requirements:
This job was originally posted on Jora UK