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Stand For Something Good With Us!
We make each day great – together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we “Stand for Something Good.”
Restaurant Area Director/Multi-Unit Manager
Shake Shack is a modern day “roadside” burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Area Director who loves to serve!
Based in Austin/San Antonio and reporting directly to the Regional Vice President, this position will be responsible for 6 locations. The Area Director will be accountable for meeting profitability and operational performance goals while ensuring Standard Operating Procedures (SOPs) and system compliance in area Shacks. The Area Director must be able to lead and develop people. You will work closely with marketing and recruiting to drive guest traffic and build internal talent pipelines to keep up with company growth. From working side-by-side with our leaders to managing audits, you will serve as a critical driver of all things operational!
Key Responsibilities
Operating Systems – Directly manage General Managers to ensure compliance with all policies and procedures.
Management Planning & Mentor-ship – Build strong teams including selection and development of managers. Support and advise the General Managers with on-boarding of Managers In Training and monitoring their training progress.
Profitability and Performance Goals – Accountable for area Shacks achieving desired profitability and key performance indicator levels, driving sales beyond targets (and prior year), following the service priorities, and simultaneously delivering uncommon hospitality and enhancing the guest experience.
Home Office Information and Communication – Work with Home Office teams to provide consolidated messaging and facilitate communication directly between Shacks and the Home Office
New Restaurant Opening – Execute pre-opening Shack operations, marketing and staffing initiatives to ensure a successful new restaurant opening.
Skills & Knowledge
Demonstrated developer of people
Proven business acumen
Excellent interpersonal communications and presentation skills
Self-motivated leader with the ability to solve complex problems
Strong planning and organizational skills
Ability to create and implement management development plans
Proven track record and success managing multiple locations
Experience
Minimum 4 years of multi-unit restaurant management experience with full P&L responsibility
Minimum 2 years of experience managing 4-10 direct reports
Hands on experience developing training programs and assessing skills
Bachelor’s Degree (preferred)
Other Qualifications
30% travel required
Our Benefits Include:
Career development opportunities – we are growing!
Competitive salary + quarterly performance bonuses + stock grants
Medical, dental and vision insurance
401K plan with company match
Paid time off (3 weeks to start)
Charitable opportunities to give back
Award-winning on-line training
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we “Stand for Something Good.”
We are expanding across the U.S. and around the world! Join our #ShackFam
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
