Kelly Looking for Remote Customer Service Representative at Mason, OH Full Time

Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. We’re seeking full-time (Local to Ohio) Remote Customer Service Representatives for our client, one of our top clients, one of the largest eye-wear companies in the world located in Mason, OH!

*Immediate Consideration, Virtual Interviews are being held ASAP*

Pay: $16.00
Paid Training Schedule: Monday-Friday – 9:30am-6:00pm for first 2 to 2.5 to 2 weeks (virtual paid training)

Hours of Operation/Business hours: Monday through Friday – 8:00am-9:00pm (Work schedule will fall between these hours, work schedule will be assigned after training is completed)
Saturday – 9:00am – 7:00pm with a weekday off if assigned to work a Saturday within business hours

**NOTE: Remote- Must live within one hour driving distance from Mason, OH**

GENERAL FUNCTION
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Assists customers telephonically and non-telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer expectations
• Uses courteous and professional language.
• Works effectively in a team environment.
• Creates a win-win resolution to problems.

SKILLS AND QUALIFICATIONS

• Must live within one hour of Mason, OH
• High School or GED REQUIRED (Associates Degree preferred)
• 1+ years’ experience in high-volume call center
• Retail store/field experience a plus
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Commitment to providing resolution to customer issues on the first contact
• Strong English comprehension and a good command of grammar
• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
• If offered the position, computer equipment will be provided while on assignment
• Must be able to connect hardwire/ethernet, NO hotspots/WIFI

Important information:
This position is recruited for by a remote Kelly office, not your local Kelly branch. Please apply to this job posting to be considered for this position. If you have any questions, please contact the recruiter at lisa.monsivais@kellyservices.com.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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