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FROSCH is Chase’s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people – all in service of Chase’s core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
TCG Consulting Partners LLC. wants ambitious and resourceful individuals to join our Travel, Meetings, Payment & Expense (TMPE) Business Process Outsource (BPO) Category. Transition to a key advisor to TCG’s best clients as you participate in Travel, Payment, Meeting and Expense management, develop strategic solutions, optimize or implement travel, card & expense programs. Successful individuals use their business acumen and product expertise to assess strategies, identify opportunities/solutions to develop roadmaps, obtain knowledge of policy structure/strategic imperatives to manage TMPE programs and focus on efforts in optimizing the client’s global program.
CONSULTANT, CARD ADMINSTRATION SERVICES primary responsibilities
- Act as the primary interface between Company and the card program supplier regarding card programs, emerging technology and program changes and enhancements
- Provide guidance to client employees on the proper use of cards, policy requirements and changes to procedures
- Maintain client global card policies and procedures; implementing changes as necessary
- Provide standard, ad-hoc reporting and customized reporting
- Coordinate with Accounts Payable for timely payment of card provider statements’
- Manage delinquencies to minimize late fees/maximize rebates
- Assist and direct cardholders with billing issues, late fees and account reconciliation
- Perform administrative duties, Day to Day Site Maintenance:
- Coordinate and respond to requests, initiate, cancel or modify card accounts
- Address day-to-day card & payment related queries
- Application monitoring
- Credit balance refund processing
- Investigate possible fraud issues and personal use
- Manage Merchant Category Codes (Block/Unblock)
- Adjust credit limits in accordance w/ client policy & procedures
- Investigate declined transactions
Required Experience
- 2+ years of related experience in in Card administration and delivery (T&E, Procurement, Meeting & Virtual Cards)
Desired Experience
- Administered regional Corporate programs
- Experience working in/with a Finance organization / Accounts Payable group
- Working knowledge of ERP software, T&E reporting systems and report generations
- Intermediate analytical ability and attention to detail
Additional Qualifications
- Conveys a sense of urgency and drive issues to closure
- Commitment to consistently accurate, high quality work to meet internal clients’ expectations
- Work with limited supervision in a virtual environment with Global and diverse teams
- Comfortable in flexible working environment to accommodate project-based work schedule and global virtual meeting times
- Strong and effective communication (written, verbal, listening as well as ) skills
- Ability to quickly prioritize tasks and meet deadlines
- Recognizes additional opportunities, and to maximize TCG’s potential to win the opportunity
- Excellent customer service skills, strong verbal, and written communication ability
- Proven ability to approach problem-solving with resourcefulness and to research solutions
- Intermediate capabilities with MSExcel, MSWord, MS PowerPoint
- Communication; uses verbal, written and non-verbal communication to gather information and deliver key messages
- Customer Service and Support; meets the needs of internal and external clients.
- Continuous Support; looks to improve efficiency and quality of service of own area via input to procedures and processes
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
WA $65,478.40 – $91,800.00; NJ $47,900.00 – $91,800.00; CA $64,480.00 – $91,800.00; CO $47,900.00 – $84,100.00; CT $53,100.00 – $91,800.00; RI $53,100.00 – $84,100.00; NY $55,341.00 – $91,800.00; NV $47,900.00 – $77,900.00
