Fastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that brings us all together and are united by a collective passion to make a difference. We are supported by a working model that we call “Working 3.0” that is based on flexibility and trust, which allows us to bring our best selves to work every day.
We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.
Most importantly, we are fuelled by our teams that, across the globe, making the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey.
Develop high performing Operations and Experience Team. Provide coaching, training, and development to enhance skills and create a learning and rewarding environmentManage and develop direct reports using KPIS to track performanceRecruiting and training new members of the teamCarry out supervision/ appraisal’s ad performance reviewsGuiding day to day activities of the Operations and Experience TeamSet and administer annual operations event by event budgetEmbed robust Health and Safety standards throughout all eventsEmbed consistent and forensic management of event costs against agreed budgetsEnsure all events are designed in line with their Event BriefsManage integration of Event Operations and Experience Team with wider event team stakeholders to support high performing and collaborative team approach throughoutDevelop a challenger mindset throughout the team to drive new and innovative thinking and ideasIdentify and explore new Event Technologies to elevate experience and share with Senior Management Team to drive adoptionManage Operations Team to ensure that event design is ambitious, innovative, and high valueManage Customer Service Team to ensure delegate service is the highest standard and efficient management of invoicing across delegates, sponsors, and suppliersManage resources efficiently and effectively – identify bottle necks and forward plan extra resources as requiredStay ahead of latest in event experience design trends and ensure Fastmarkets is at the cutting edgeManage digital platforms and work with key stakeholders in Marketing and Production to ensure the delegate experience is joined upNegotiate competitive venue and supplier contractsProvide accurate forecasting at all time
At least 5 years’ experience successfully delivering outstanding event experiences (B2B or B2C, physical and digital)Proven and successful leader of Event Operations Teams able to inspire and motivate (3years +)Experience in venue contracting and negotiating from £100K +Strong Project Management skillsEvent Design Expertise – Based on customer needsAbility to manage outcomes in a matrixed organisationProven ability to manage multiple stakeholdersAbility to communicate and report clearly at a senior levelCommercial awareness by creating creative ways of growing revenue streams and attracting the attendees we needExperience in delivering both in-person and digital event experiencesExperience incorporating event technologies into event experiencesCan operate at a senior strategic as well as operational levelAbility to think creatively and commerciallyPositive in nature, able to both develop and get the best out of those around themIdeally experience in Design Thinking and Customer Journey MappingAble to drive initiatives through and resolve obstacles/blockers effectivelySelf-starter who loves taking ownership of processes and projectsCommercially focussed – Strong financial management, control, and reporting