Central Bedfordshire Council Looking for Parking Support Officer at Central Bedfordshire, England Full Time

Team: Parking Enforcement

Job Family: Providing CBG6
Salary: £22,369 – £24,054 per annum pro rata
Hours: Part-time 22.2 hours per week

Base Location: Working from home and any CBC offices, including Thorn Turn Highways Depot, Grendall Lane, Houghton Regis, LU5 6GJ. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role 

Contract Type: Hybrid – Permanent
Closing Date: 24th February 2023
Interview Date: To be arranged – A written exercise will be a part of the Interview. This will take place via Microsoft Teams. This software is free for users.  If there is an issue with accessing this technology, we are happy to discuss alternative arrangements prior to the interview. 

About Us: 

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.  

As a council we face the same challenges every business does – investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.  

This is a great time to join us on our journey. 

More about the role:

Parking and the management of parking restrictions is an important public service, which provides benefits for pedestrians, cyclists, motorists and the wider community across Central Bedfordshire. The Parking Enforcement Team aims to provide a modern, efficient customer focused service and we’re committed to delivering a service that operates in a fair, consistent, and transparent manner.
 

We are extending our Parking Enforcement activities to include Moving Traffic Offences and we are looking for a highly motivated, empathetic, patient colleague who will listen to customers who may need advice or guidance and you will provide great customer service in an environment that brings new challenges every day.

You will be working in a small, flexible, friendly team, based from home, you will need to come into the office when required.

You will be responsible for working with the Council’s contractor on all aspects of Moving Traffic Offences including Penalty Charge Notice (PCN) processing.

You will ensure all Moving Traffic Offences and PCNs are assessed on their individual circumstances and process these cases in accordance with the regulations (Traffic Management Act 2004 and The Civil Enforcement of Moving Traffic Contraventions Designations and Miscellaneous Amendments Order 2022).

Great communication is essential as you will be dealing with written and verbal enquiries in relation to PCNs, low level complaints, liaising with internal and external customers/contractors where necessary. You will be confident in dealing with members of the public, council members and partners while representing the Council in a positive and proactive manner.

Your organisational skills and attention to detail will be an advantage to this role plus you will have excellent written and verbal communication skills, so customers are supported and advised appropriately.
 

You will provide this service in accordance with the council’s objectives and policies. Full training will be given to the successful candidate, this will include on the job training and a level 3 award for Notice Processors.

By providing residents, visitors and businesses clear and effective parking solutions we help make sure Central Bedfordshire is a great place to live and work, by working with us you could make a significant contribution to this.  

What we can offer you:

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including: 

• A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way. 

• A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions 

• A comprehensive IT package to support you to work safely and effectively 

• The ability to work abroad for up to a month a year 

• Generous family friendly policies and practices 

• A welcoming and inclusive environment that empowers differences 

• Friendly and supportive staff networks  

• Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service. 

• Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website. 

• An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues 

• A huge variety of courses and role-specific training and learning to help you succeed and develop 

• Access to discounts on top UK retailers and local retailers 

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire ‘A great place to live and work’. 

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process. 

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For queries related to the recruitment of this vacancy, please contact:  

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council’s policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.