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Pet plan is looking for passionate customer service representatives, passionate about delivering excellent customer service and passionate about pets.
Job Description
Pet plan is the UK’s No. 1 pet insurance provider, with over 1.3 million pets insured. We’re part of Allianz Insurance Plc, recognised as pet specialists with an unrivalled knowledge of pet health and a network of pet experts who work with us because of the quality of the products and services we provide. We are The Pet People® with a team who are passionate about keeping pets happy and healthy, so it’s no surprise that over 90% of customers renew with us each year.
What Are We Looking For?
Our customers are at the heart of everything we do and we are looking for Claims service agents who are devoted pet lovers and passionate about animals, who are happy to work from home. We’re looking for someone who is empathetic, friendly and professional to be able to deliver the high level of service our customers expect. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. Previous customer service experience is welcome, but what’s most important is that you have the right attitude, dedication and commitment to great customer service, as well as the confidence and ability to deal with claims enquiries. High levels of resilience, good communications skills and maths competency are essential.
What Will You Be Doing?
You’ll spend your time answering general queries and questions in relation to a customer claim . You’ll be fully trained and empowered to deliver outstanding customer service every time. You will need to be comfortable operating within a financial services compliant environment. Because you’ll be working from home, you’ll need to be a motivated self-starter with a mature outlook and the ability to manage your workload independently. You’ll need to have a dedicated workspace in order to deliver excellent customer service in a virtual world.
- Our operating hours are: Monday-Friday 8am-8pm 1 in 2 Saturdays 8am-1pm, we will discuss shift patterns at initial interview
Location: Remote Home Working
Please be aware although the position is remote working successful applicants will be required to travel to our Birmingham office once every 3 months, for this reason we will only be considering those that live within a 2 hour commute to the office.
Salary: Competitive Salary of £22,449.
Skills & Experience
- The confidence and ability to deal with a range of customer enquiries
- A good level of competency in Maths and English
- A passion for pets and animals
- Good communication skills and a positive attitude
- An understanding of a compliant environment
- High levels of resilience, perseverance and self-motivation
- A private location within your home to enable you to work confidentially with a dedicated workspace in order to deliver excellent customer service
- A strong broadband speed with the ability to work with a ethernet cable if required
- Mobile phone network will be Vodafone – a good signal will be required
- Whilst you will be working from home you will be required to travel to meetings four times per annum
What We Can Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – including retail discounts and insurance cover – so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
• Flexible buy/sell holiday options
• Competitive bonus scheme
• Generous pension contributions
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
About Us
At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.
We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?
Additional Requirements
At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at **************@allianz.co.uk
For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us
